POSITION SUMMARY: The Learning Consultant II collaborates with and occasionally leads subject matter experts (SMEs) to develop training material that meets the needs of the organization. Through understanding of the business, tools, and processes used, (s) he develops learning objectives, provides input and recommendations into the delivery method, and develops effectiveness assessments specific to the target audience(s). Regular instructor led trainings (ILTs) are required. Learning Consultant II regularly work with external partner trainers and internal stakeholders to ensure learning and development needs of the business are consistently met.
KEY ROLES & RESPONSIBILITIES:
Other duties may be assigned. Directly or through others, the incumbent will: -Develop training material that consists of written course content, presentation material, instructor guides, eLearning, and/or learning activities focused on meeting learning objectives and desired outcomes -Develop learning objectives and effectiveness assessments (Level 2 and Level 3s) to target audience(s) -Provides input and recommendations on delivery method, based on inputs from various stakeholders -Regularly deliver training classes through live or remote ILTs. -Manages live or remote classroom through effective facilitation processes that enable effective delivery of curriculum and a training environment conducive to learning -Leads, manages and debriefs group discussion and other learning activities to make the learning concepts relevant to participants -Is a (SME) in the technical, subject, skill and/or functional area of the content -Proactively engage SMEs, Legal and Regulatory Review (LARR), and internal business owners to gather appropriate feedback on learning materials -Prioritize and re-prioritizingundefinedas neededundefinedto meet the demands of the business -Work flexible hours to support development and delivery of content which may exceed the typical workday or are scheduled outside of normal working hours -Conduct TTTs and other knowledge transfers to external partners -Contribute to and occassionally leads development projects with other Learning and Development team members -Mentor other Learning and Development team members, as needed -May require up to 25% domestic or international travel
EDUCATION, EXPERIENCE, & SKILL REQUIREMENTS: -Bachelor’s degree in adult education, K-12 education, English, communications, business or related field, and 3-5 years related experience -Experience in training, technical writing, instructional design, assessment design and development, and eLearning design and development required -Experience with eLearning development tools such as Articulate, Captivate, or similar tools required -Proficient with and regularly applies concepts of ADDIE and Accelerated LearningDevelops, maintains, and applies knowledge of adult learning theory -Applies knowledge of the participants’ work environment when developing training material, activities, and job aides -Proficient at preparing learning objectives to satisify training needs analysis -Understands business issues and priorities. Applies this knowledge to illustrate key points in development and increase the impact of facilitation -Ability to deliver stand-up training sessions for up to 8 hours per day -Advanced knowledge of Microsoft Office
Responsibility level: Responsible for participating in cross-functional work teams within TXU Energy, External Business Partners and Regulatory workgroups with the goal to greatly improve work processes related to TXU retail customer care, retention, and growth. Seeks occasional guidance/works under moderate supervision from Team Leads, Management, SME’s, etc.
SKILLS AND COMPETENCIES
The following knowledge, skills and capabilities must be demonstrated at a proficient level: Excellent negotiating, consensus building and conflict resolution skills Extensive communication and teamwork skills with both internal and external customers Ability to work effectively in a rapidly changing environment Able to effectively contribute to and occasionally lead small work groups, process team and focus groups Skill in using computer software applications such as Microsoft Office Able to solve problems with some guidance by SME’s, management, general organization objectives, policies, and goals Strong analytical skills, including root cause analysis Working knowledge of Internet and related emerging technologies used to effectively aggregate/analyze critical business data Project management skills Skill in understanding and developing process flows
PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS:
Requires the ability to perform the essential duties and responsibilities in the following environment: -Occasional long, irregular hours Use of a PC, computer terminal and/or telephone over 4 hours a day -Occasional bending, twisting, crouching, pulling, pushing, and/or reaching to access job-related materials -Open workspace office environment -Operating in a fast-paced professional office environment -Some travel to vendor and supplier locations; occasional overnight travel may be required. -Occasionally lifts/moves up to 40 lbs.